Return Policy for LEESK Online Store
At LEESK Online Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return policy to ensure your shopping experience is hassle-free. Please review the following guidelines for returning items:
1. Eligibility:
• Items must be returned within seven (7)days of the delivery date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Personalized or customized items are not eligible for return unless they are defective or damaged.
1. Return Process:
• To initiate a return, please contact our customer service team at
orders@leesk.co.za within the specified return period.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
1. Return Shipping:
• Customers are responsible for the return shipping costs unless the item received is defective, damaged, or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item(s).
• Please include the RA number on the outside of the package when returning the item(s).
1. Refund Process:
• Once we receive your returned item(s) and verify that they meet our return policy criteria, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow seven (7) business days for the refund to reflect in your account, depending on your payment provider.
1. Exchange Policy:
• If you would like to exchange an item for a different size or colour, please follow the return process outlined above and place a new order for the desired item.
1. Contact Us:
Leesk Online Store reserves the right to refuse returns that do not meet our return policy guidelines. Thank you for shopping with us, and we appreciate your understanding of our return policy.
